Somehow, somewhere, someone is online saying something. Is your brand ready to respond?

Manage reviews, reputation and omni channel CRM at scale

The future
of Customer Care

(Powered by Mila AI)

%

88% of users say that online reviews influence their buying decisions

%

84% of people trust online reviews just as much as a personal recommendation (vs 80% in previous years)

%

91% of consumers now actively read online reviews

Centralised Customer Feedback

From Multiple Channels

Powered by Mila AI

CRM Features

  • Prioritise Urgent Cases
  • Assign Case Owners
  • Internal Notes + Case History
  • Customer Database Management
  • Email + SMS from Dashboard
  • External email + SMS ingestion
  • Status Updates

Ai Powered ChatBot

  • Machine learning and Natural Language Processing powered by MILA
  • Multi Channel Chatbot – FB, website, WhatsApp, Twitter, Skype
  • FAQ, custom responses per platform, Store Locator, Receive Reviews, Human Handoff

Get Live Customer Feedback

  • Branded Mobile Responsive site
  • Custom User Journeys & Form Fields
  • Customised Notifications for brands, managers & customers

Reporting

Insights to drive operational
change at a brand and store level