%
88% of users say that online reviews influence their buying decisions
%
84% of people trust online reviews just as much as a personal recommendation (vs 80% in previous years)
%
91% of consumers now actively read online reviews
Centralised Customer Feedback
From Multiple Channels

Powered by Mila AI




CRM Features
- Prioritise Urgent Cases
- Assign Case Owners
- Internal Notes + Case History
- Customer Database Management
- Email + SMS from Dashboard
- External email + SMS ingestion
- Status Updates

Ai Powered ChatBot
- Machine learning and Natural Language Processing powered by MILA
- Multi Channel Chatbot – FB, website, WhatsApp, Twitter, Skype
- FAQ, custom responses per platform, Store Locator, Receive Reviews, Human Handoff

Get Live Customer Feedback
- Branded Mobile Responsive site
- Custom User Journeys & Form Fields
- Customised Notifications for brands, managers & customers

Reporting
Insights to drive operational
change at a brand and store level